Delivery & returns

If you are buying as a consumer, you may cancel within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and return them within a further 14 days. Tell us by email at TRANSFORTUNALT@outlook.com. We refund within 14 days of receiving the goods back.

Goods must be complete with all accessories and, where practical, the original packaging. We may reduce a refund to reflect handling beyond what is needed to inspect the item.

For cancellations, the cost of return postage is yours unless the item is faulty, damaged in transit or not as described, in which case we cover it and arrange collection.

Business-to-business sales do not carry statutory cancellation rights. We still accept returns of unopened stock lines within 14 days, subject to a 15% restocking charge. Special-order and configured items are non-returnable.

Report faults as soon as you find them. Within 30 days of delivery you may choose a refund, repair or replacement. After that, we handle the manufacturer RMA on your behalf and keep you updated.

Hardware carries a minimum 12-month manufacturer warranty; many lines carry 24 or 36 months, and refurbished items carry 12 months from us directly. Your invoice states the applicable period.

Once a licence key or subscription invitation has been issued, it cannot be returned or refunded, since it cannot be reclaimed. Check compatibility before ordering, or ask us to confirm it for you.

Note any visible damage on the carrier's paperwork if you can, and tell us within three working days. We will arrange a replacement or refund and deal with the carrier claim ourselves.